Service Master from Mobiess is a market leading independent mobile field service app which enables organisations to communicate task activities, timesheet information and status updates with their mobile workforce in real time.
Service Master – our mobile field service software – gives you real-time information around job execution giving you a clear picture of what is happening on-site. It lets you monitor the progress of each job in real-time against customer commitments and manages status alerts and information around your engineer’s location, availability and estimated time of arrival.
Service Master allows you to gain project-wide efficiencies through streamlining and automating field service management processes such as work order dispatch, allocation and job completion – all helping to reduce operating costs.
Heightened data visibility helps you to improve the service to all of your customers. Faster access to critical information not only enables informed decision making but helps you to deal with customer queries quickly and more efficiently.
An improved level of data integrity also supports predictive and preventive maintenance, helping you to schedule on-going work for customers. Automated workflows and reduced paperwork allow mobile workers to focus on the job at hand. Point of Work Risk Assessments and a Hazards Register also help you improve field safety.
Hard Services
Reduce unnecessary revisits, time to invoice and improve payment turnaround which allows mobile workers to focus on the job at hand.
Soft Services
Almost identical to its more complex partner product (Hard Services) but with a smaller application footprint and simpler set of operational features.
Improve Workflow
Allocate expenses to tasks or let managers have access to overhead expenses and allocate costs to central costs centres. Supports multiple tax groups and mandatory pictures for all receipts.
Multi Time Records and Task Assignment
Our mobile time and expense tracking helps organisations of all sizes gain more control and manage costs.
Support for Remedial and Adhoc Tasks
Create new remedial and adhoc tasks. Accept, reject and self-deliver tasks based upon roles. Send live events and photos immediately to your host CAFM system.
POWRA and Hazards Acknowledgement
Service Master supports Point of Work Risk Assessments and Hazards Registers, improving the safety of your engineering teams.
GPS Tracking
Support for GPS mapping background location tracking of assets and technicians. Access to location details, date, and time stamps, plus travel speed.
Compatible with Mobiess Insight
Service Master fully supports the integration of our digital inspection and auditing platform, Insight.
Many companies are frustrated with service management software that is poorly optimised for their mobile workforce and burdened with unnecessary features – they also feel alternatives to their current mobile solution are not available because of the significant expense, delays and implementation issues associated with custom development or replacing entire systems.
There are risks associated with ‘vendor lock-in’ including substantial costs for consultancy, forced upgrades to maintain product access and support, complacency, and a lack of true innovation with features that are no longer appropriate for the business.
To help improve your mobile working practises we are offering a FREE day’s on-site consultancy (within the UK) to evaluate your current processes and systems.
WIDE COMPATIBILITY
Mobiess integrated mobile solutions offer an alternative Mobile Platform for any CAFM system such as FSI Concept Evolution, CAFM Explorer, Maximo, Qube Planet or Planon. The Mobiess software platform integrates via a series of standard API’s and is compatible with most third-party software applications, allowing data to be integrated quickly to almost any existing back office CMMS, CRM, IWMS or CAFM system. Our software runs on all major mobile operating systems including iOS, Android and Windows.
OUR EXPERTISE
Trust a best of breed independent solution – Mobiess Service Master is a mobile solution uniquely designed only for integration. We do not favour or work alongside just one specific CAFM system, instead wide integration and industry experience makes us experts. Our focus is on mobile development, we can integrate systems with specific customers requirements without burdening it with unnecessary features. Our expertise is in making your software as flexible and efficient as possible.
Many companies like yours are frustrated with field service management software that lacks flexibility and is not optimised for their mobile workforce. We know that introducing an independent, integrated mobile solution to your existing CAFM/IWMS system improves field services with paperless, configurable workflows that match your expectations.
#Problem: Current system has no or poor support for mobile
We can add true mobility to existing custom or legacy systems with a range of options from service management to compliance and auditing.
#Problem: Current system doesn’t work offline
Service Master gives you real-time information around job execution giving you a clear picture of what is happening on-site. The full life cycle of a newly created remedial or adhoc work order can be completed whilst fully off line with no 4g signal.
#Problem: Current system is outdated and we require completely new platform
Creating a completely new IWMS or CAFM system is usually very costly, risky and complex solution. A Best of Breed approach allows you to swap out the Mobile solution that no longer meets your requirement whilst keeping the other components that satisfy your operational requirements.
#Problem: Current system requires complex or custom in-house development
At Mobiess we focus on configuration solutions as opposed to custom solutions. Our applications can be configured to meet your exact needs whilst sitting on a common SAAS platform.
Implementation Plan
Knowing exactly what you want to get from your system and building an implementation plan helps to maximise the benefits of any mobile project. Having a consistant Mobile Strategy, Device, Management plan and an understanding of the commercial returns on any investments is critical in ensuring your mobile project is a success.
Transition and Data Import
When any new system is implemented, previous outdated systems should be removed to improve functionality and agility of the new system.
Configuration
Implementation takes time and being specific about what you want, what benefits and the functionality you expect means that you can tailor the system to your needs. Be realistic you wil not always get it right 100% of the time but use a pilot strategy to test your assumptions and requirements before rolling out across your organisation.
Support and Staff Training
Selecting the right people at the beginning of a project and getting them actively involved will lead to the right decisions being made. It’s absolutely vital to invest in the correct training and support. People who understand the companies culture, processes and existing back office systems result in successful integration.
Focusing on integration via a series of standard APIs, our mobile solution allows you to:
CONSULTANCY SERVICES
