ServiceMaster – our mobile field service software – gives you real-time information around job execution giving you a clear picture of what is happening on-site. It lets you monitor the progress of each job in real-time against customer commitments and manages status alerts and information around your engineer’s location, availability and estimated time of arrival.
ServiceMaster allows you to gain project-wide efficiencies through streamlining and automating field service management processes such as work order dispatch, allocation and job completion – all helping to reduce operating costs.
Heightened data visibility helps you to improve the service to all of your customers. Faster access to critical information not only enables informed decision making but helps you to deal with customer queries quickly and more efficiently.
An improved level of data integrity also supports predictive and preventive maintenance, helping you to schedule on-going work for customers. Automated workflows and reduced paperwork allow mobile workers to focus on the job at hand. Point of Work Risk Assessments and a Hazards Register also help you improve field safety.