Driving improvements in safety, quality, and satisfaction across a complex transport network
Translink is the public transport provider for Northern Ireland, operating bus and rail services through its Metro, NI Railways, and Ulsterbus divisions. Together, these services deliver over 80 million passenger journeys each year, operating a fleet of approximately 1,400 buses, coaches, and trains, running 12,500 services daily, and employing more than 3,800 people across the region
Given the critical nature of these services, Translink required a reliable, scalable way to digitise data capture, improve visibility, and support continuous improvement across diverse operational teams.
Digitising paper-based processes across a large, multi-operator organisation
Translink approached Mobiess with a need to digitise and streamline a wide range of paper-based documents and business processes across the organisation.
Each operating company had different schedules, teams, and requirements, yet all needed a simple, uniform process that could work consistently across systems, from trackside operations to customer satisfaction surveys
The challenge was to introduce mobile working in a way that:
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Supported diverse operational environments
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Improved data quality and availability
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Reduced administrative burden
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Scaled across a large public-sector organisation
A flexible mobile data capture platform built for public transport operations
Translink's drive for modernisation and continuous improvement made Mobiess Insight e-forms a strong fit.
Mobiess provided an intuitive forms designer and mobile data capture platform, enabling Translink to collect real-time, structured data into a Microsoft SQL Server database, supporting self-delivery of dashboards and reports using existing Power BI tools.
Mobile working was rolled out with support from an internal Translink team that understood the complexity of large-scale public transport operations. This allowed new data collection processes to be introduced even where no previous systems or software existed.
By tailoring the Mobiess audits and inspections module with a focus on data quality from the outset, Translink were able to replace outdated paper processes with mobile workflows aligned to real operational needs.
“The Mobiess platform provides an intuitive forms designer and allows us to collect real-time data into a structured Microsoft SQL Server Database enabling us to self-deliver Dashboards and Reports for our business units using our Power BI Analysis tools."
Paula Young – Corporate Business Analyst, Translink
Real-time visibility, improved safety, and data-led decision-making
With the vision of “Translink Anywhere”, the Mobiess platform enabled teams across the organisation to work towards improved business processes aligned to corporate values at every level.
Translink departments can now integrate reporting directly into their existing Power BI environment, supporting analysis and continuous improvement across operations.
Key outcomes include:
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Near real-time data feeds into Translink's corporate network
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Six real-time help dashboards populated with over 50 key performance indicators
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Improved visibility of compliance, safety, and operational performance
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Reduced costs and improved health and safety outcomes for employees
Digitising previously paper-based processes into mobile workflows, using existing corporate devices, has enabled faster reporting, better oversight, and stronger governance across the organisation
