Improving workflows and communication within H&J's mobile workforce
Founded in 1840, H&J Martin build, maintain, fit out, and develop offices, shopping centres, housing, and municipal buildings across the UK and Ireland. Operating as part of the Lagan Construction Group, the business delivers services across both public and private sector estates, with a strong reputation in PFI projects and complex asset environments.
As workloads increased across reactive and planned preventative maintenance, H&J Martin identified the need to improve efficiency, consistency, and visibility across their mobile workforce.
A mobile platform that scaled with H&J Martin
H&J Martin required a solution that could:
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Improve workflow and communication within a mobile workforce
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Reduce back-office administration
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Support engineers working in varied environments and network conditions
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Scale consistently across teams and service lines
Crucially, they needed a technology partner that could work alongside them as the business evolved.
H&J Martin engaged Mobiess to carry out a structured pilot involving engineers from different backgrounds, locations, and levels of technical experience.
This approach ensured the solution was representative of real-world working conditions; from low network coverage sites to high-connectivity environments, and suitable for a diverse engineering workforce.
Following the successful pilot, Mobiess was deployed to support mobile work order management, M&E asset data capture, and auditing activities.
“Our mobile solution is truly a worthwhile investment for the future and puts our facilities management division as one of the current market leaders in the use of technology in a fast-paced environment”.
Jim Cray – Operations Director
H&J Martin Asset Management Services
Evolving into a full platform partnership
Since the initial deployment, H&J Martin's use of Mobiess has expanded significantly.
Today, the business utilises the Mobiess platform across:
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M&E asset data capture and validation
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Mobile work order management for reactive and PPM works
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Auditing and inspection services, BM Trada fire door inspections and compliance reporting
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Centralised reporting and governance
Specialist divisions including Fire & Security, Doors & Gates, HVAC, and Windows & Glazing all operate on a common, connected mobile platform, creating consistency across service delivery, reporting and data capture.
The benefits of a connected mobile platform
By embedding Mobiess into day-to-day operations, H&J Martin achieved an almost paperless operation and significantly improved data flow between field teams and the back office.
Key outcomes include:
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Improved productivity across mobile teams
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Reduced administration and manual data handling
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Elimination of lost paperwork and duplicate records
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Reduced travel, office time, and expenses
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Improved visibility and consistency across compliance activities
Mobiess now provides a reliable flow of data through its synchronisation engine, ensuring information is captured in the field and securely stored until connectivity is available
A long-term strategic relationship
What started as a mobile solution has grown into a strategic partnership. Having originally adopted the platform in 2012, H&J Martin now view Mobiess as a key supply chain partner, supporting workflow automation, compliance delivery, and continuous improvement across a diverse customer base.
