In recent decades, technology has transformed the way in which we live and work, simplifying tasks and making it easier to access information. In particular, it has had a huge impact on the field service industry, allowing for the digitalisation of many previously paper-based processes like forms, checklists, inspections and work orders. Thanks to the adoption of mobile apps, field service management has never been more straightforward.
How mobile software made service management more effective
- Field service engineers can use mobile apps to access essential customer information and service history on-site, eliminating the risk of paperwork being misplaced.
- By automating many of the data entry tasks that need to be done in the field, mobile apps save engineers time and allow them to focus on the job at hand. This also reduces human error and keeps data organised.
- Mobile apps can be used to track job progress, ensuring that jobs are completed on time and enhancing the customer experience.
- Using a mobile app, service engineers can upload photographic evidence along with any additional notes, allowing them to flag any issues during inspections. Having photos on record can be useful for troubleshooting and problem-solving later.
- Field service managers can utilise software to assign work orders to mobile operatives and accurately track job progress. Through this, managers are able to respond effectively to the needs of customers and take steps to ensure jobs are completed efficiently.
- Mobile apps enable customers to view feedback and updates from engineers and keep track of how close their job is to completion. Because of this, businesses are able to offer a level of transparency and data visibility which would be impossible without technology.
How mobile software improves overall compliance
For field service management organisations, compliance with industry regulations and safety protocols is crucial.
- Through mobile apps, engineers can access important safety information such as details about customer contact information, any emergency procedures, and job site hazards.
- Mobile software also enables engineers to access compliance guidelines, complete safety checklists, and documenting consistent, accurate job time records. The use of mobile compliance solutions has been shown to significantly reduce safety incidents.
- Field service management businesses can ensure compliance through adopting mobile technology, enabling them to feel reassured that their engineers are following best practices.
There are countless reasons why mobile data collection software has revolutionised field service management, don't lose out on these benefits by sticking with outdated paper processes or poor mobile solutions. Contact our team on 0203 411 1795 or info@mobiess.com to discover how Mobiess Service Master can help streamline your mobile field service management, or visit our website for more information.
